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Recruiting: PACS Implementation Consultant

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We are currently recruiting for the following role:

  • PACS Implementation Consultant

To register your interest please send your CV and covering letter to Ursula O’ Kelly, Change Healthcare Senior HR Generalist IRL & UK - Ursula.OKelly@McKesson.ie


Position Title:

PACS Implementation Consultant


Implementation Manager.
Dublin, travel required

Purpose of Job:

To undertake workflow analysis and documentation associated with the implementation of Change Healthcare’s solutions within a hospital environment.

To Provide training services covering Change Healthcare PACS and other Change Healthcare Applications.

The main duties include but are not limited to Application Build, Workflow Analysis and on-site applications for new and existing installations in hospitals throughout Ireland and the UK.

Key Responsibilities:

  • Conduct Current State Workflow Analysis
  • Design Future State Workflow (including System Workflow and Department Process Workflow)
  • Determine application optimisation within the department and provide the customer with Best Practice methodologies
  • Analyse unique configurations of customer sites and customize processes and training accordingly
  • Work closely with the Customer during the Implementation of the system.
  • Develop training plans and documentation
  • Coordinate and provide Super User application training on relevant Change Healthcare systems.
  • Ensure that course completion certificates are supplied to customer sites in a timely manner
  • Ensure that all Super Users can train customer End Users and understand any unique customer site requirements
  • Carry out application and integration testing with the customer, documenting any system changes
  • Liaise with project managers on site progress, system updates, issues and testing
  • Onsite support during go-lives
  • Provide Application Training and support to other Change Healthcare staff from Technical Marketing, Sales, Support and other groups as required
  • Identify, File and Follow-up Product Feature requests
  • Identify, File and Follow-up Product Investigation requests
  • Provide ongoing product feedback to engineering, sales and product development teams
  • Provide support to the Customer Success team with application issues
  • Issue tracking, investigation, resolution and communication to sites and customer team on issue progress
  • Update training materials
  • Test new system releases and communicate changes to sites and customer team
  • Carry out regular site visits
  • Liaise with technical team to understand and resolve technical issues
  • Liaise with engineering team to progress issues, document issue/investigation logs
  • Liaise with the customer services team
  • Work to tight deadlines
  • Adhere to Health and Safety standards at all times
  • Work to Change Healthcare Ireland Quality Standards
  • Engage in Continuing Professional Development (CPD) activities

Additional Responsibilities and Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned, as required, by management. When in conflict with the job description, the Staffing Request and Job Posting supersede the job description.

Education/Training, Experience, Knowledge and Skills:

Education & Training:

Third level qualification in IT/Health Sciences


5+ years IT/Radiology experience, with considerable experience of training individuals/groups within previous roles. Experience of working in a clinical environment is essential

Knowledge and Skills:

  • Excellent written and verbal communication skills, including report writing and presentation skills
  • Proven ability to transfer knowledge and skills effectively
  • Proven ability to work on own initiative
  • Excellent analytical/problem solving skills
  • Excellent time management and planning skills
  • Proven ability to work to tight deadlines and manage project milestones
  • Awareness of high level of customer service delivery
  • Knowledge of NIMIS Workflow and Change Healthcare PACS an advantage.

Work Environment / Physical Demands:

  • Regional and International travel will be required.
  • Full clean driving license & own car essential

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