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Recruiting: Programme Manager, International Customer Operations

Programme Manager, International Customer Operations

The Customer Operations Programme Manager is a senior manager responsible for the overall success of allocated programmes and will have five key areas of responsibility:

  • Strategic Leadership: Deciding on suitable strategies and objectives, ensuring an appropriate programme or project management framework is in place, incorporating a Gateway Review Process in line with Change Healthcare methodologies, including preparing the programme brief, project initiation documents or equivalent and business case among other documents
  • Financial control: Ensure allocated programmes are completed within the approved budget and timescales. Agree budget and agree resource management planning. Ensure that revenue and costs are controlled and delivered to agreed plans.
  • Quality Assurance: ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards
  • Relationship management: network effectively, negotiate well and influence people, broker relationships with stakeholders within and outside the program and be aware of the broader perspective and how it affects allocated programmes.
  • Functional Initiative Ownership: Providing over-all ownership of key internal initiatives in alignment with the Customer Operations strategic vision. Coordinate with peers and supervisors within Customer Operations to build and execute plans to meet or exceed organizational goals

Additional Job Information:

  • Travel required: up to 80% including weekend travel depending on project/leadership needs.
  • Proven experience as a Program Manager or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Excellent Knowledge of performance evaluation and change management principles.
  • Excellent knowledge of data analysis, reporting and budgeting
  • BSc/BA diploma in management or a relevant field; MSc/MA is a plus
  • Minimum 10+ years’ experience managing complex IT projects or programs.


  • An understanding of PACS and RIS functionality and related key customer requirements.
  • Experience managing government and healthcare customer engagements

Job Location:   Ireland
Reporting to:    Operations Director Ireland
Closing Date:   Applications must be received by 12:00pm Thursday 18th April, 2019.

Full job description available here.

To apply:         Please submit CV and covering letter to ursula.okelly@changehealthcare.com.


Change Healthcare an equal opportunities employer and we welcome applications from all suitably qualified persons.

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